Data protection notice for the use of AI telephone assistance services
We use the AI telephone assistance service "Emma" as part of our telephone customer service. Personal data is processed in accordance with the data protection regulations and the legal requirements of the GDPR.
Controller for data processing:
CONVAR EUROPE GmbH
Convar Business Park
Massachusetts Avenue 4600
66953 Pirmasens, Germany
Phone: +49 6331 268 668
E-mail: info@conserva.de
Processed data:
- Surname, first name
- Address
- E-mail address
- Telephone number (mobile or landline)
- Voice recordings (biometric data pursuant to Art. 4 No. 14 GDPR)
Purposes of data processing:
- Providing customer support by telephone
- Processing concerns
- Documentation of communication
- Optimization and improvement of the AI system
- Quality assurance and technical maintenance
Legal basis:
The processing is carried out in accordance with Art. 6 para. 1 lit. b GDPR for the fulfillment of the contract or Art. 6 para. 1 lit. a GDPR with consent.
Recipient of the data:
- CONVAR EUROPE GmbH and our processors (e.g. cloud service providers such as Microsoft, Google, Supabase)
- In the case of transfer outside the EU, data processing is carried out in accordance with the standard data protection clauses (Art. 46 para. 2 lit. c GDPR)
Duration of storage:
Personal data is only stored for as long as it is necessary for the fulfillment of the purposes or as long as there are legal storage obligations.
Rights of data subjects:
- Information (Art. 15 GDPR)
- Rectification (Art. 16 GDPR)
- Erasure (Art. 17 GDPR)
- Restriction of processing (Art. 18 GDPR)
- Objection (Art. 21 GDPR)
- Right to lodge a complaint with a supervisory authority
If you have any questions about data processing by our AI telephone assistance service, please contact us at info@conserva.de